FACILITATING LEARNING AND RESULTS
At the end coaching is all about the client's learning and development so it is very important that a coach is able to facilitate the achievement of this ultimate goal. Although it takes a palette of skills, personality and proficiency in the field to master a client's learning and growth, there are four competencies that ICF identifies as a must-be-mastered by every professional coach. Here they are.
Competency 8: Creating Awareness
Creating awareness is this mystic ability to help the client gain awareness in every aspect of his life so that he is able to better understand where he stands, what is it that he wants to achieve, and achieve the agreed-upon results. Becoming aware is one of the great outcomes you will experience from coaching. It is not easy to describe how a coach manages that, but there are some specific behaviors you can expect from your coach within this competency.
A professional coach would not get hooked in the client's descriptions. Rather, he would go beyond what is said in order to discover together with the client what is meaningful, significant and important for the future. It is like taking the essence from every story or description and helping the client to reflect on what really really really matters. This is why a coach will ask a lot of questions that stimulate deeper understanding, clarity, and ultimately - awareness. He would also help in distinguishing temporary or accidental from persisting and intentional which usually leads to great insights about oneself.
Next, a professional coach helps the client to identify his hidden or underlying concerns and fears, as well as existing mental models and self-limiting beliefs that present as barriers to change and growth. A coach senses when such exist and through powerful questioning and applying theoretical models he encourages the client to bring to the surface these thinking distortions and overcome their negative influence on personal development. Your coach would also bring to discussion observed discrepancies between your values and goals and your actions. Example: "I know that your goal is to transition to marketing, and I am confused how accepting this new role would help you with that".
I have already mentioned the magic of introducing reframing to clients. Part of the magic is enhancing awareness. A professional coach knows how to communicates broader or different perspectives to clients and inspire them to find new possibilities for action, to discover new beliefs, perceptions, emotions and desires, and ultimately to achieve what really matters to them and do so with respect to their own values. A coach invites the client in a journey of looking what is outside of the box - what other factors are there, what unnoticed interrelationships exist.
Bringing awareness is also about discovering own strengths for growth and development. A professional coach is able to understand what is important to address during coaching sessions. Here you can find a big influence of the positive psychology. In coaching it is not typical to talk about weaknesses. Every client has unique strengths - knowledge, skills, expertise, personality - that they bring to the world around them. The challenge is to discover what they are and utilize them as a solid foundation for pursuing own goals while keeping an eye to potential areas for further development.
Competency 9: Designing Actions
This is the ability of the coach to create with the client ongoing opportunities for learning, both in coaching sessions and in real life situation, and to encourage the client to take new actions that would lead him to achieving the agreed goals. Here is how a professional coach does that.
Once a milestone is identified or a learning opportunity has occurred, a coach would assist the client in identifying specific actions to demonstrate, practice and further deepen it. Through brainstorming, detailed analysis or other techniques the clients identifies what the next step should be. Coaching is about forward moving, so expect this to be a consistent element of the sessions. Probably, a coach would not only encourage you to active experimentation, but would also insist on self-reflection on the experiments as a way to gain new insights and enhance learning. This is why a professional coach would give you some homework to do. This is important because when you start coaching you are not only attending sessions but you commit to learning and development which continues in between them.
When there is a goal, the road to achieving it shows with ups and downs. The coach is always there for the client to identify obstacles, concerns or unexpected problems and find ways to overcome them. The coach is also there to stimulate discovery of new opportunities, resources and tracks. As an ongoing developmental relationship coaching is a lot about being open to exploring alternative solutions and ideas, evaluating options and taking decisions to move forward.
When a client needs immediate practice, a professional coach is able to provide support for such learning during the session. The "training" is designed and done in the moment, and it is the debrief after it that brings learning value. Sometimes a client needs just few minutes of practice. Other times the practice could take the whole session. It's up to the client. After all a coach provides a safe learning environment with comfortable for the client pace of learning.
Competency 10: Planning and Goal Setting
This is the ability to develop and maintain an effective coaching plan with the client. More specifically, the ICF expects a professional coach to establish a coaching plan and specific goals that address the client's concerns and major areas for learning and development. This is done hand by hand with pursuing early small wins and wins all the way long, with identifying different resources to the client, and periodically reassessing the goals and accomplishments.
Competency 11: Managing Progress and Accountability
This is a special ability to hold attention on what is important to the client, keep a track of the client's progress and leave responsibility with the client to take actions. Some coaches would ask you if you give them permission to hold you accountable about pursuing your goals and completing agreed assignments. When you allow yourself to be held accountable you receive an extra push and stimulus to implement in real life what you discover during coaching. It is a great way of making the progress ongoing. So what your coach might do during the sessions? A professional coach will promote your self-discipline, and hold you accountable for doing what you say you are going to do, for the results of the intended action and for sticking to the agreed action plan. And if you do not accomplish something you promised or you have problems with the action plan, your coach is there to confront you in a positive way, help you discover what holds you back, and encourage you to find your best way to move forward. This is also a way for a coach to facilitate the enhancement of a client's ability to make decisions, address issues, reflect, learn and grow.
Also, your coach will facilitate your commitment to specific actions that would move you forward to achieving your goals. During sessions you will come up with ideas how to move forward and you will choose the ones that best suit your current situation/ condition/ readiness level. On the next session you would probably start with a debrief - what happened between the coaching sessions, how are you doing with your learning and accomplishments, how the agreed actions went on - what worked well, what didn't work well, what could be done better the next time. Your coach would acknowledge you for everything you have achieved, learned or just experimented with. Acknowledgment is always a huge part of coaching. It is not a random praising for the sake of the client's self-confidence. It is taking the time to show appreciation to the client's taking risk, experimenting with new activities, embracing learning opportunities or showing bravery to pursue his own purpose in life.
At the same time your coach would be always attentive to your coaching plan and will keep you on track with where you stand on the road to pursuing your goals and where you want to go from now on. Although the focus is on the original plan for coaching, a professional coach is always open to readjustment and change due to shifts or "a-ha" moments that come up in session or when something else in the client's life asks for that. Your coach is your partner. Trust him to share any milestones or events you encounter in your life in order to get the most of your coaching.
These are the coaching competencies as identified by the ICF. Don't forget that every coach is unique and will build a unique relationship with you and unique coaching environment. If there is a much between you and your coach, there would be no limits to your learning and growth. I have experienced it. I wish it to every one of you!